PERSONAL DATA PROCESSING POLICY
Cartagena Tours y Viajes
Last updated: July 3, 2026
1. Purpose
Cartagena Tours y Viajes is committed to protecting the personal information of its customers, suppliers, employees, and website visitors.
This Policy establishes the guidelines for the collection, storage, use, sharing, updating, protection, and deletion of personal data in accordance with applicable Colombian data protection laws.
2. Data Controller
Cartagena Tours y Viajes
📧 Email: info@cartagenatoursyviajes.com
📱 WhatsApp: +57 323 301 2011
3. Personal Data We May Collect
Depending on the service requested, we may collect:
- Full name
- Type and number of identification document or passport
- Nationality
- Date of birth
- Residential address
- City and country of residence
- Telephone number
- Email address
- Flight information
- Hotel address or pickup location
- Billing information
- Any other information required to provide tourism services
In certain cases, and only when strictly necessary to provide the requested service, we may request additional information required by hotels, airlines, tour operators, or competent authorities.
4. Purpose of Processing Personal Data
Personal data may be processed for the following purposes:
- Managing transportation, tour, hotel, and other tourism service reservations.
- Confirming, modifying, or canceling reservations.
- Coordinating the provision of contracted services.
- Issuing invoices and complying with accounting and tax obligations.
- Providing customer support.
- Responding to inquiries, requests, complaints, and claims.
- Complying with legal and contractual obligations.
- Sending information related to booked services.
- Sending promotions, discounts, and marketing campaigns when the data subject has authorized such communications.
5. Data Subject Rights
As the owner of your personal data, you have the right to:
- Know what personal information Cartagena Tours y Viajes holds about you.
- Request the correction or updating of your personal information.
- Request the deletion of your personal data when legally applicable.
- Withdraw your consent for the processing of your personal data.
- Submit inquiries or complaints regarding the processing of your information.
- Request proof of the authorization granted for processing your personal data.
6. Authorization
By completing forms, making a reservation, making a payment, contacting us through any communication channel, or using our services, you authorize Cartagena Tours y Viajes to process your personal data in accordance with this Policy and Colombian law.
7. Sharing Personal Data
Personal information may only be shared when necessary for the proper provision of the contracted services with:
- Transportation companies
- Hotels and accommodations
- Tour operators
- Tour guides
- Nautical activity providers
- Payment gateway providers
- Competent government authorities when required by law
Cartagena Tours y Viajes does not sell, rent, or trade customers' personal information.
8. Information Security
We implement reasonable administrative, technical, and organizational measures to protect personal data against loss, unauthorized access, alteration, disclosure, or misuse.
9. Data Retention
Personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable legal or contractual obligations.
10. Procedure for Inquiries and Complaints
Data subjects may submit inquiries or complaints regarding their personal information by sending a request to:
📧 info@cartagenatoursyviajes.com
The request should include:
- Full name
- Identification document
- Description of the request
- Contact information
Cartagena Tours y Viajes will respond within the timeframes established by Colombian law.
11. Policy Validity
This Personal Data Processing Policy becomes effective upon publication and shall remain in force until amended or replaced.
Any updates will be published on our website.
12. Applicable Law
This Policy is governed by Colombian law, particularly:
- Law 1581 of 2012
- Decree 1074 of 2015
- Any other regulations governing the protection of personal data in Colombia.
13. Contact
If you wish to exercise any of your rights as a data subject, please contact us through the following channels:
Cartagena Tours y Viajes
📧 Email: info@cartagenatoursyviajes.com
📱 WhatsApp: +57 323 301 2011
Thank you for placing your trust in Cartagena Tours y Viajes. We are committed to handling your personal information responsibly, transparently, confidentially, and in full compliance with applicable Colombian data protection laws.